Goodeye8

Because two is an improvement on one in almost every way?

Yeah. I think they’re officially registered as a UK company which means sanctions don’t apply.

If there was no Rockstar launcher OP wouldn’t be having this issue now would he? I’m not saying Rockstar should magically keep the information correct, I’m saying Rockstar shouldn’t need this information in the first place. Their launcher shouldn’t exist in the first place. I guess it’s impossible for you to imagine a world without useless launchers.

I simply repeat: it is OPs job to keep their accounts in order and contact information updated.

I don’t defend 3rd-Party launchers, those are unneeded trash.

Clearly both of those statements can’t be true because the only reason he needs to keep his accounts in order is because the unneeded trash of a third party launcher requires it, so which is it?

Actually, it doesn’t matter. This discussion has already shown that you’d rather be a corporate cuck than stand with the consumers.

But as a veteran support, I have to defend them - they are not responsible for picking up OPs slack that hasn’t been cleaned up for years.

There’s nothing wrong with defending the support, doesn’t mean you need to blame OP. Support has to deal with this shit because Rockstar sucks.

Since you seem to share the notion that it’s not important if you lose access to an account which active software is bound to, WITH NO OTHER REAL WAY TO PROVE THAT YOU OWN THAT SPECIFIC LICENSE (you can’t even be sure from Rockstar’s side that the Steam account hasn’t been hacked and now the criminal wants to get the GTA credentials, and Rockstar does not have an ID stored to compare OP’s to), you will probably learn it too sooner or later.

Which they wouldn’t have to do IF THEY DIDN’T REQUIRE AN ACCOUNT IN THE FIRST PLACE.

Also do you even realize what you’re saying? You’re pretty much saying OP shouldn’t have bought any of the rockstar games to begin with because (if we exclude Steam) THERE IS LITERALLY NO WAY TO PROVE THAT YOU OWN THE LICENSE. When social club rolled around there wasn’t even a store there, the only way to buy the game was through a third party store like Steam. That said, they will still verify against licenses bought on Steam but I’ll get to that.

That the support asked him for the original username (that’s something they HAVE stored and is bound to the owner, because it was defined at account creation) to confirm his ownership (on a pretty weak basis i might add), is the way Rockstar wants to remedy those situations unbureaucratically. But OP can’t give them an straight answer because he has ignored the situation for so long that he can’t remember that info anymore.

And that weak basis can get you nowhere because that happened to me. They asked the same things and when I gave them that information (which, before you start speaking stupid, was correct information) they closed the ticket but didn’t return my account. I’m pretty sure they store game keys with the account and then verify using the time of purchase and the key, because that’s what they asked the second time around and then I got my account unlocked. AFAIK support did the same thing OP and I think for that support should get shit because why are you asking for useless information when you could ask for useful information?

The legal office of any Corp worth their salt forbids the (outsourced, but where it’s inhouse the rule is the same tbh) support to login into user accounts, because that’s one way to be in real trouble if your support takes over user accounts and pulls shady shit with them.

Now you’re talking about a different thing. OP shouldn’t have given them their password because support can’t use it. That’s on OP. But that doesn’t invalidate what I’ve been talking about.

The Crew name is public information, so it’s of no use to them, and sending your password in cleartext per email is either a sign of being mentally unwell or you don’t care because you got it from a hack somewhere. If I were the support here, i would suspect someone other than the owner of the account wants to take over the account (no definite answer to my questions and infobombing are social engineering tactics), and go into high alert mode, which happened here.

And OP here is on attempt 3 trying to fix something they shouldn’t have to fix in the first place. I can imagine OP is already frustrated beyond belief. Of course he’s going to look unhinged, but maybe he wouldn’t be in that situation if support had actually tried to help him the first time around. Or better yet, if he wasn’t put in this situation to begin with.

I get wanting to defend support but support is not to blame (except for the poor procedure where they don’t ask the correct information) and OP is not to blame (for forgetting to update an account they most likely haven’t directly used for year, because for the longest time once the account was made it would be linked to Steam and it would never show itself). If there’s anyone to blame for this hole mess it’s Rockstar for putting in the stupid third party launcher in the first place.

The whole situation started because he was forced to make a separate account when he really didn’t need one. He wouldn’t have to remember any of those things if Rockstar simply let him play their games.

As for the rest, I guess all I can say is I hope it happens to you because you clearly lack the empathy to understand why this is a problem so they only way for you to understand is by having to go through it yourself.

They will say “I’m unable to verify that you own the account” even if you give the correct answers to those questions. I know that because it literally happened to me.

Edit: I just saw the rest of the messages in your comment.

I wouldn’t have given you back the account either in their shoes. You just claim things that anyone could claim from their point of view, they have procedures they need to follow.

They can’t try your password, or see it anywhere and would never ask you for it either.

They’re asking simple things that you should have been able to verify. After that they’d likely ask for IP addresses and last 4 digits of card used etc.

They have to do this, or anyone’s account could be hacked by social engineering all too easy.

I honestly don’t see how you can turn the blame on him. It’s not his fault the support didn’t ask for the right things. It’s actually part of Rockstar support procedure to ask essentially public information like previous email addresses or previous nicknames. On my first try they asked the same things from me. On my second try they also asked for Steam purchase history and game keys. It’s not his fault the support fucked up and didn’t ask for the right things.

You know what I meant. If I buy a game on one launcher it shouldn’t open another launcher that then launches the game. The other launcher is completely unnecessary but it is mandatory to launch the game, hence mandatory launcher.

Edit: just to make it clear, if I make another account on another store that IMO is fine. I don’t have a problem with having steam, gog and itch accounts. But when I buy a game on one storefront/launcher and then I have to make an account on another storefront/launcher to play the game I already bought, that’s bullshit. In OPs case he was forced to make an account for a game he bought elsewhere and is now being punished because the company is stupid.

Mandatory launchers can fuck right off. I was lucky enough to get Rockstar support to accept my Steam purchases but even then I had to try twice because the first time they pretty much blew me off.

I also had a similar issue with Ubisoft. There it was actually easier to restore my old email than get Ubisoft support to cooperate.

In short, fuck forced launchers and anyone who says “it’s just another account”. Yeah, it is at the moment but who knows 10 years from now. You’ll be locked out of your games because some fuckery happens and support won’t do shit.

That is quite literally how you get Star Citizen.

I think you’re just having a blind spot for western shows. Breaking Bad, The Expanse, Game of Thrones, Barry, Mad Men and probably a bunch of others that I can’t remember off the top of my head where characters act like people with their own personal motivations and moral compasses. Without spoiling anything in one of the before/mentioned shows one of the main characters literally kills their close friend to protect the fact that they’re a shitty human being.

There are also western games that nail the moral gray area. For example New Vegas and Baldurs Gate 3.