Good point. A US department store chain – Kohl’s – has been using electronic shelf labels that change several times per day. Not sure how they handle the discrepancies.
How do I prove the product was prices $1 when I picked it up if the label now says $2? Is it my responsibility to notice the register price was different?
I more or less avoided Kohl’s, so I’m not sure how that was handled.
The only solution for that which I see is taking photos of the labels for every product taken off the shelf, but that’s quite the imposition obviously. Trouble is there are no laws guiding these practices, and the result is going to be quite the mess for customers to understand.
In my opinion, the best purchasing experience for this type of shopping is using a handheld device with which you both scan the product as you take it off the shelf, and also process payment on your way to the exit. No cashier lines, and even better, no more unloading and repacking of your items just to purchase them. From the shelf into your bag, only back out again in your kitchen.
On another note, it boggles my mind to see the square footage used by all these self checkout machines when these terminal systems exist. Sadly I’ve never used one in North America. This is an aspect of shopping that could make me loyal to a single vendor. I would actually install the vendor’s phone app if they built in this functionality instead of having these terminals.
I would actually install the vendor’s phone app if they built in this functionality instead of having these terminals.
I think you’re right, but I dread it. I avoid installing apps. The thought of installing even more tracking for multiple vendors annoys me.
Although I am resistant, your point about bagging once is a true benefit.
One downside, that system doesn’t seem to support cash.
I didn’t give the privacy concern much thought in the moment, mainly thinking how useless and poorly designed those apps usually are, but I do agree.
Considering it now, I do have loyalty cards in my company vehicle for certain things, primarily fuel, and those of course remain in that vehicle as they serve no other purpose. Perhaps keeping an old phone for purposes of doing this scanning thing might be ideal. Though ideally I’d imagine a few dedicated handheld terminals kept in store for redundancy purposes.
Speaking of redundancy, you’re right about paying in cash. Perhaps as easy as a ‘cash’ button and it would send the purchase total to a customer service desk. Around here, all grocers have a ‘cashier’ desk where you get lottery tickets and gift cards and such.
Though it would be funny to see these handheld terminals have a compartment to accept notes and coins haha.
Perhaps keeping an old phone for purposes of doing this scanning thing might be ideal.
That’s an excellent idea!
all grocers have a ‘cashier’ desk where you get lottery tickets.
Ha! Great observation. There’s no way in hell stores are going to give up on gambling cash. :-)
Good point. A US department store chain – Kohl’s – has been using electronic shelf labels that change several times per day. Not sure how they handle the discrepancies. How do I prove the product was prices $1 when I picked it up if the label now says $2? Is it my responsibility to notice the register price was different?
I more or less avoided Kohl’s, so I’m not sure how that was handled.
The only solution for that which I see is taking photos of the labels for every product taken off the shelf, but that’s quite the imposition obviously. Trouble is there are no laws guiding these practices, and the result is going to be quite the mess for customers to understand.
In my opinion, the best purchasing experience for this type of shopping is using a handheld device with which you both scan the product as you take it off the shelf, and also process payment on your way to the exit. No cashier lines, and even better, no more unloading and repacking of your items just to purchase them. From the shelf into your bag, only back out again in your kitchen.
On another note, it boggles my mind to see the square footage used by all these self checkout machines when these terminal systems exist. Sadly I’ve never used one in North America. This is an aspect of shopping that could make me loyal to a single vendor. I would actually install the vendor’s phone app if they built in this functionality instead of having these terminals.
I didn’t give the privacy concern much thought in the moment, mainly thinking how useless and poorly designed those apps usually are, but I do agree.
Considering it now, I do have loyalty cards in my company vehicle for certain things, primarily fuel, and those of course remain in that vehicle as they serve no other purpose. Perhaps keeping an old phone for purposes of doing this scanning thing might be ideal. Though ideally I’d imagine a few dedicated handheld terminals kept in store for redundancy purposes.
Speaking of redundancy, you’re right about paying in cash. Perhaps as easy as a ‘cash’ button and it would send the purchase total to a customer service desk. Around here, all grocers have a ‘cashier’ desk where you get lottery tickets and gift cards and such.
Though it would be funny to see these handheld terminals have a compartment to accept notes and coins haha.